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Spa Policies

• Please arrive 15 minutes before your appointment so that we may start your service on time or even early. Late arrival may require a reduced appointment time, at the scheduled price, concerning the clients that are scheduled after you.
• Cancellation/Rescheduling Policy: All will agree; time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Late cancellations (12 hrs & under) will be charged 75% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a “no-show.” This policy allows us to retain great employees.
• Quiet, Please: Please turn cell phones on quiet upon check-in at Infinity Energy Spa & Crystal Shop and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.
• Forms of Payment: We accept cash or American Express, Visa, Mastercard, or Discover credit cards. Personal checks are not accepted.
• Gratuities: Your spa treatment fees do not include gratuities. The customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the front desk, or you may add gratuity onto your credit card. Tipping is never expected but always appreciated.
• Product Returns or Exchanges: You may return unopened skincare products in original packaging within ten days of purchase accompanied by a sales receipt for full credit. Any opened purchases may be returned for spa credit as long as they are more than one-half full; you will receive partial credit only. If any allergic reactions to the product occur, the product must be returned immediately to receive full credit, as most reactions occur within 24 to 48 hours.
• Jewelry/Valuables: If possible, please leave your jewelry and valuables at home as you will not need them for your day spa visit. However, if you such items, be mindful of not leaving them behind in treatment rooms or robe pockets.
• Communicating your Preferences: Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.
• Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Specific treatments may not be advisable for you. Before your treatment begins, let your therapist know of any medical concerns.
• What to Wear During Your Treatment: If you have a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.
• This is a Professional Spa Establishment: Our trained therapists are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.